Refund & Return Policy

At Cavemart, we want you to be satisfied with your purchase. This policy explains our refund eligibility, return process, and how refunds are issued.

1. Refund Eligibility

  • Refund requests must be submitted within 3 days of receiving your order .

  • Products must be unused, unopened (where applicable), and in their original condition and packaging.

  • Damaged, defective, or incorrect products are eligible for a full refund or replacement.

  • Sale items are not eligible for refunds unless they are defective or damaged.

2. How to Request a Return or Refund

  • Contact Cavemart through our Facebook page, WhatsApp, or email to submit your refund request.

  • Provide your order number and the reason for your request.

  • Include clear photos or videos of the product if it is damaged, defective, or incorrect.

  • Our team will review your request and confirm whether it is eligible.

  • Please wait for approval before returning any product.

3. Refund Processing

  • Approved refunds will be processed after the returned product has been received and inspected, where applicable.

  • Refunds are generally processed within 5–7 business days after approval.

  • Depending on your payment provider or bank, additional time may be required for the refund to appear in your account.

  • Replacement requests are subject to product availability.

4. Refund Methods

  • bKash payments: Refunds will be sent to your designated bKash account.

  • Cash on Delivery (COD): Refunds will be issued through bKash or bank transfer.

  • Other payment methods: Refunds will be made to the original payment method whenever possible.

5. Partial Refunds & Delivery Charges

  • Delivery charges are non-refundable unless the return is due to an error on CaveMart's part, such as a damaged, defective, or incorrect product.

  • Promotional discounts and offers are not refundable as separate amounts.

  • Only the actual amount paid for the product is eligible for a refund.

  • If a discount was applied to your order, the refund will be calculated based on the discounted price you paid.

6. Need Help?

For questions about returns or refunds, please contact Cavemart through our official customer support channels. Our team will be happy to assist you.

Cavemart — Your satisfaction matters to us.