Privacy policy

At Cavemart, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we share it, and the steps we take to keep it secure when you visit our store or place an order.

1. Information We Collect

When you interact with Cavemart or place an order, we may collect the following information:

  • Personal Information: Your name, phone number, email address, and shipping address.

  • Order Information: Products purchased, order details, delivery preferences, and transaction records.

  • Payment Information: Payment details processed through our payment service providers.

  • Technical Information: Your IP address, browser type, device information, and browsing activity, where applicable.

  • Communication Records: Messages, inquiries, and other information you provide when contacting our customer support team.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To process, confirm, and fulfill your orders.

  • To arrange shipping and deliver products to your address.

  • To communicate with you about your orders, payments, and deliveries.

  • To provide customer support and resolve complaints.

  • To send promotional offers, product updates, and marketing messages where permitted.

  • To improve our products, services, and shopping experience.

  • To prevent fraud and comply with applicable legal obligations.

3. Information Sharing

Cavemart does not sell your personal information to third parties. However, we may share relevant information in the following circumstances:

  • Delivery Partners: Your name, phone number, and shipping address may be shared with courier services to deliver your orders.

  • Payment Providers: Necessary payment and transaction information may be shared with payment service providers to process payments and refunds.

  • Service Providers: We may share relevant information with trusted providers who help us operate our business, website, customer support, or marketing services.

  • Legal Requirements: We may disclose information when required by law or by a lawful request from an authorized authority.

We only share information as necessary for these purposes.

4. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Help the website function properly.

  • Remember your preferences and improve your browsing experience.

  • Understand website traffic and visitor behavior.

  • Measure advertising performance and deliver relevant advertisements, where applicable.

You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

5. Data Security

Cavemart takes reasonable measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

  • We use appropriate security practices to protect the information we collect.

  • Payment transactions are handled through relevant payment providers, which may apply their own security measures.

  • Access to personal information is limited to those who need it for legitimate business purposes.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Request access to the personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal information, subject to legal and business recordkeeping requirements.

  • Opt out of promotional messages or withdraw your consent to marketing communications.

  • Ask questions or raise concerns about how your information is collected and used.

To exercise these rights, please contact Cavemart through our official customer support channels.

7. Data Retention

Cavemart retains personal information only for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal requirements.

When information is no longer needed, we take reasonable steps to delete it or dispose of it securely.

8. Third-Party Services

Our website or business may use third-party services, including payment gateways, courier companies, analytics providers, and advertising platforms.

These services may process your information according to their own privacy policies. We encourage you to review the privacy policies of these third parties when using their services.

9. Children's Privacy

Cavemart does not knowingly collect personal information from children without appropriate authorization. If you believe a child has provided us with personal information inappropriately, please contact us so we can review the matter and take appropriate action.

10. Changes to This Privacy Policy

Cavemart may update this Privacy Policy from time to time to reflect changes in our business practices, services, or applicable laws.

Any updates will be published on this page. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us through Cavemart's official Facebook page, WhatsApp, or email.

Cavemart — Your privacy matters to us.