Shipping policy

At Cavemart, we aim to deliver your orders safely and on time. This Shipping Policy outlines our delivery methods, shipping charges, estimated delivery times, and order tracking process across Bangladesh.

1. Shipping Methods & Delivery Times

• We work with trusted courier partners to deliver your orders.

• Inside Dhaka: Same-day or next-day delivery, depending on availability and location.

• Outside Dhaka: Estimated delivery within 3–5 business days.

• Express Shipping: Available upon request, subject to availability and additional charges.

• Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, or other unforeseen circumstances.

2. Shipping Costs

Our standard delivery charges are as follows:

• Free shipping is available on orders with a total value exceeding ৳2,000.

• Express shipping costs an additional ৳100 on top of the applicable standard shipping charge.

• Any applicable delivery charges will be communicated during order confirmation.

3. Order Processing

• Orders are processed after confirmation by our team.

• Please provide your correct name, phone number, and complete delivery address when placing your order.

• Orders may take additional time to process during weekends, public holidays, or promotional periods.

• If we experience any unexpected delay, we will try to notify you through our available communication channels.

4. Order Tracking

• You will receive tracking information through WhatsApp when it is available.

• You can check your order status through our assigned courier partner.

• If you need assistance tracking your shipment, please contact Cavemart's customer support team.

5. Delivery Issues

• Please ensure that someone is available to receive the order at the specified delivery address.

• If a delivery attempt fails because the customer is unavailable or the address or phone number is incorrect, additional delivery charges may apply for re-delivery.

• If your package arrives damaged or you receive an incorrect product, please contact us as soon as possible with your order details and supporting photos or videos.

• For returns, refunds, or replacements, please refer to our Refund Policy.

6. Contact Us

If you have any questions about shipping, delivery charges, or your order status, please contact Cavemart through our official Facebook page, WhatsApp, or email.

Cavemart — Delivering your favorites to your doorstep.